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Terms & Conditions
Cancellations and complaints In accordance with UK distance selling regulations the consumer has a right by law to change their mind and return within seven days of receiving the goods. In this instance the goods will have to be returned at your expense. You must also notify us in writing or by email that you are returning goods. They must be returned and received undamaged and unused in their original packaging and in a condition in which it can be resold. The cost of goods only will be refunded provided goods are in a satisfactory condition. A refund will be made within 10 days of receipt of the returned goods.
Faulty and damaged goods If goods supplied prove to be faulty or are damaged please notify us as soon as possible via email. Faulty or damaged goods will be replaced or a refund made. Postage will be refunded once we have received the goods back. We cannot accept responsibility for lost or undelivered mail; therefore it is important that you acquire proof of postage when returning goods. Please return all items to – E.J. Lovely & Son Delivery terms and conditions Subject to availability we aim to dispatch goods within 48hrs of you confirming/agreeing delivery costs. Despatch may take slight longer during busy periods such as Chritsmas and Bank Holidays. Delivery can be expected to take 3-5 days following dispatch. Depending on the size and weight of your order delivery will be through Royal Mail or Parcel Force.
under £40 (channel islands) surcharge of
in addition to uk delivery prices. under £40 ireland
When you finalise and pay for your order you will receive a confirmation email to say that your order has been recognised. We will then check stock availability and inform you if there is any problem fulfilling your order. If we are unable to supply any item we will contact you via telephone or email and offer a substitute if available or you can choose to wait for the item and order it in or to receive a full refund on your purchase. Items out of stock can be ordered within 5 working days. In the event of non delivery please phone the store on 01843 292757. Online secure buying When you have finished shopping can you choose from the following payment options. You can pay for your orders using your Paypal account or by using Credit/Debit Cards. We accept Visa, MasterCard, Switch/Solo, Visa Delta, Visa Electron. PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. Payment Process through Paypal’s Secure Site 1. Adding products to your basket When you find items you would like to purchase simply add them to your basket using the “add to Basket” button and they will placed into your basket, using Paypals secure site, ready for when you have finished shopping.
2. View your cart and advance to checkout When you’re happy with the selections in your cart, simply proceed to checkout.
3. Review your details You are taken to payment pages on the secure PayPal site. To pay by credit or debit card fill out the easy payment form. If you prefer to pay using PayPal you can log in to your PayPal account and pay in as few as three clicks.
4. Payment confirmation After buying your goods you will see a payment confirmation page and receive an email confirmation detailing your order.
All prices include VAT at 17.5% We do not share your details with any third parties, for further details please see our privacy policy. Disclaimer We cannot accept any responsibility for damage to other materials/items caused through using any products. You must be over 16 years of age to order from our site. Colours represented on screen may not be true to life. Variance in software colour rendering and screen display settings may cause discrepancies in displayed colours, therefore pleased be aware that colours may differ slightly to what is seen on screen. Compensation on goods returned, faulty or otherwise, only extends to the original value of the goods supplied. We are not liable for any losses should the item not arrive on time. Ordering offline We are happy for you to order items over the phone. We also stock items that are not listed online so if you are looking for something in particular please call us. If you have any queries relating to the online store or would like to ask about certain items please feel free to contact us either by phone or email. If you would like to enquire about stock availability before you place your order please email us. Phone -01843 292757 email – caroline@lovelysgallery.co.uk If you are not sure you are buying the right item speak to us at anytime for technical help and advice. We have been offering advice and guidance to Artists since opening as a gallery and Artists materials supplier in 1981. Our 120 years experience in the industry means we can offer expert advice and an excellent service. Lovelys is still run by the same family today, four generations later.
Company details Postal Address: Telephone: Email: Registered Company No. 490281
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