Terms and Conditions
Cancellations and complaints
In accordance with UK distance selling regulations the consumer has a right by law to change their mind and return within seven days of receiving the goods. In this instance the goods will have to be returned at your expense. You must also notify us in writing or by email that you are returning goods. They must be returned and received undamaged and unused in their original packaging and in a condition in which it can be resold. The cost of goods only will be refunded provided goods are in a satisfactory condition. A refund will be made within 10 days of receipt of the returned goods.
Faulty and damaged goods
If goods supplied prove to be faulty or are damaged please notify us as soon as possible via email. Faulty or damaged goods will be replaced or a refund made. Postage will be refunded once we have received the goods back. We cannot accept responsibility for lost or undelivered mail; therefore it is important that you acquire proof of postage when returning goods.
Compensation on goods returned, faulty or otherwise, only extends to the original value of the goods supplied.
Please return all items to –
Lovelys, 248 Northdown Road, Cliftonville, Margate, Kent, UK, CT9 2PX
Online secure buying
When you have finished shopping can you choose from the following payment options. You can pay for your orders using your Paypal account or by using Credit/Debit Cards. We accept Visa, MasterCard, Switch/Solo, Visa Delta, Visa Electron.
We comply with the UK’s data protection legislation and the General Data Protection Regulations. We want to tell you that:
- The person responsible for data protection and compliance with data protection legislation is Caroline Lovely (firstname.lastname@example.org)
- We respect the confidential nature of the information given to us and, where you provide us with personal data we will ensure that the data will be held securely, in confidence and processed for the sole purpose of carrying out our services. We hold this personal data for the term of our contract and following completion, 3 years. If you ever want to know what information we hold about you, you can ask for it (make a subject access request) using the contact details above.
- If you are not happy with how we manage your personal data, you can make a complaint to the Information Commissioner at www.ico.org.uk/concerns or by phone on 0303 123 1113
We cannot accept any responsibility for damage to other materials/items caused through using any products.
You must be over 16 years of age to order from our site.
Colours represented on screen may not be true to life. Variance in software colour rendering and screen display settings may cause discrepancies in displayed colours, therefore pleased be aware that colours may differ slightly to what is seen on screen.
We are not liable for any losses should the item not arrive on time.
We are happy for you to order items over the phone. We also stock items that are not listed online so if you are looking for something in particular please call us. If you have any queries relating to the online store or would like to ask about certain items please feel free to contact us either by phone or email. If you would like to enquire about stock availability before you place your order please email us.
Phone -01843 292757 email – email@example.com
If you are not sure you are buying the right item speak to us at anytime for technical help and advice.
We have been offering advice and guidance to Artists since opening as a gallery and Artists materials supplier in 1981. Our 125 years experience in the industry means we can offer expert advice and an excellent service. Lovelys is still run by the same family today, four generations later.
E.J. Lovely & Son
248 Northdown Road
Kent, UK, CT9 2PX
Telephone: +44 (0) 1843 292757
Registered Company No. 490281
VAT Number: GB 201 5694 88